Service Objectives

Client Focus
To work with clients in building their capacity as individuals and communities to achieve positive outcomes.

Quality
To improve services through evidence-based practice within a quality framework.

Valued Employees
To promote workplace health and professional development for all staff in a safe, open, learning environment.

Partnerships
To strengthen partnerships with internal and external stakeholders that build community and improve service access and integration.

To strengthen internal and external partnerships that build the capacity of the community to increase health options.

Resources
To maintain and develop infrastructure and financial resources to optimise service delivery.

Service Delivery
ISIS Primary Care continually strives to achieve best practice and high operational standards in individual, family and community care. This is demonstrated by commitment to:

  • Highly qualified multidisciplinary teams.
  • Supervisory structures ensuring case practice standards, and professional and ethical guidelines are adhered to.
  • Professional development and training, including the commitment to student training.
  • Practice review.
  • Confidentiality and privacy for consumers.
  • Accessibility to services; geographic, physical and service responsiveness.
  • Data collection, management and analysis.
  • Service co-ordination, integration and development.
  • Consumer satisfaction monitoring/complaints procedures.